Frequently Asked Questions
Safe Trust Care Agency
1. What services does Safe Trust Care Agency provide?
Safe Trust Care Agency supplies trained and reliable care staff to care homes, nursing homes, supported living services, and private clients across the UK. We provide carers, senior carers, support workers, and healthcare assistants on a temporary, short-term, or long-term basis.
2. Are your care staff fully trained and vetted?
Yes. All our staff complete mandatory training, including safeguarding, moving and handling, infection control, and first aid. We also carry out enhanced DBS checks, reference checks, and right-to-work verification before placement.
3. Do you provide emergency or last-minute cover?
Yes. We understand staffing shortages happen unexpectedly. Safe Trust Care Agency offers emergency and last-minute cover, subject to staff availability, to help ensure continuity of care.
4. Which areas do you cover in the UK?
We provide care staff across multiple regions in the UK. Please contact us directly to confirm availability in your specific area.
5. What types of care settings do you work with?
We work with residential care homes, nursing homes, domiciliary care providers, supported living services, and private clients requiring care staff support.
6. Are your services CQC compliant?
Yes. Safe Trust Care Agency operates in line with CQC standards and follows all relevant UK care regulations, policies, and best practices to ensure safe and high-quality care.
7. Can we request specific staff members?
Where possible, yes. If you have previously worked with one of our staff and would like them again, we will do our best to meet your request.
8. How do you ensure quality and consistency of care?
We carefully match staff to each placement based on skills, experience, and the needs of the service. Ongoing supervision, feedback, and regular training updates help maintain high standards.
9. How do I book care staff from Safe Trust Care Agency?
You can book staff by contacting us via phone, email, or our website. Our team will discuss your requirements and arrange suitable cover as quickly as possible.
10. What are your rates and payment terms?
Our rates are competitive and transparent. Pricing depends on the role, shift length, and urgency. Please contact us for more information.
11. Do you provide staff for night shifts and weekends?
Yes. We supply care staff for day shifts, night shifts, weekends, and bank holidays.
12. How can care workers register with Safe Trust Care Agency?
Care workers can register by contacting us directly or applying through our website. We welcome experienced and compassionate individuals who meet our compliance requirements.